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Welcome to Stay Bright Windows, one of the leading uPVC windows and doors manufacturers in India. These terms and conditions outline the rules and regulations for the use of our services, products, and website. By engaging with Stay Bright Windows for any purchase, consultation, or installation services, you agree to accept and comply with these terms. Please read these conditions carefully before placing an order or availing our services. If you do not agree with any part of these terms, we kindly request you to refrain from using our services or making any purchases.
Product Information and Orders
Stay Bright Windows offers a comprehensive range of German technology uPVC windows and doors including sliding windows, fixed windows, French windows, bay windows, tilt and turn windows, top hung windows, bathroom windows, sliding and folding doors, and bathroom doors. All product specifications, dimensions, colors, and features mentioned on our website or promotional materials are provided for general information purposes. As experienced uPVC windows and doors suppliers in India, we reserve the right to modify product specifications to improve quality and performance. When you place an order with us, it constitutes an offer to purchase our products under these terms.We reserve the right to refuse or cancel any order at our discretion, particularly in cases of pricing errors, product unavailability, or suspected fraudulent transactions. Once an order is confirmed, our dedicated team will contact you to discuss project timelines, site measurements, and installation schedules. Pricing quoted is valid for the specified period mentioned in the quotation, and any changes in material costs, taxes, or regulatory requirements may affect the final price.
Installation and Service Delivery
As UPVC windows manufacturers in Delhi with over 10 years of experience and more than 1 million square feet of installations, we follow international standards and guidelines for every project. Our installation services are provided by trained professionals who ensure quality workmanship. The installation timeline communicated at the time of order confirmation is an estimate and may vary depending on project complexity, site conditions, weather, and other unforeseen circumstances. Customers must ensure site readiness and provide necessary access to our installation team on scheduled dates. Any delays caused by site unavailability, incomplete civil work, or customer-related issues may result in rescheduling charges. We require customers to inspect the installed products upon completion and sign off on the work. Any visible defects or concerns must be reported immediately before final sign-off. Stay Bright Windows is not responsible for damages caused by improper use, unauthorized modifications, or external factors beyond our control after installation completion.
Payment Terms and Pricing
Payment terms will be clearly specified in your order confirmation or quotation. Typically, we require an advance payment at the time of order confirmation, with subsequent payments linked to project milestones such as material procurement, manufacturing, and installation completion. All payments must be made through authorized channels including bank transfers, cheques, or digital payment methods as specified by our accounts team. We do not accept cash payments beyond the limit prescribed by law. Any additional taxes, duties, or levies imposed by government authorities after order confirmation will be billed separately. In case of order cancellation by the customer, cancellation charges will apply as per the stage of project completion, and refunds will be processed after deducting applicable charges and costs already incurred.
Warranty and After-Sales Service
Stay Bright Windows stands behind the quality of its products and workmanship. All our uPVC windows and doors come with a manufacturer's warranty that covers manufacturing defects and material quality issues. The warranty period and specific terms will be provided in your warranty certificate issued upon installation completion. Our warranty covers defects in materials and workmanship under normal use conditions but does not cover damage caused by accidents, misuse, improper maintenance, natural disasters, unauthorized repairs, or normal wear and tear. Glass breakage due to external impact is not covered under warranty. For warranty claims, customers must notify us in writing with relevant details and photographs. Our customer relationship managers will assess the claim and provide appropriate resolution within reasonable timeframes. We also offer paid maintenance and repair services for issues not covered under warranty. As one of the trusted uPVC windows and doors manufacturers in India, we are committed to maximum customer satisfaction and maintain a dedicated support team to address your concerns promptly.
Limitation of Liability
Stay Bright Windows strives to provide accurate information and quality products. However, we shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or services. Our total liability for any claim related to our products or services shall not exceed the amount paid by the customer for the specific product or service in question. We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, material shortages, or pandemic-related restrictions. Customers are advised to obtain appropriate insurance coverage for their property and installations.
Intellectual Property and Content
All content on the Stay Bright Windows website, including text, graphics, logos, images, and product designs, is the property of Stay Bright Windows and protected by intellectual property laws. Customers may not reproduce, distribute, or use any content without our prior written permission. Our German technology formulations, manufacturing processes, and proprietary designs are confidential and protected. Any feedback, suggestions, or ideas shared by customers may be used by Stay Bright Windows without any obligation of compensation.
Privacy and Data Protection
We respect your privacy and handle your personal information in accordance with applicable data protection laws. Information collected during inquiries, orders, or service requests is used solely for fulfilling our business obligations and improving customer experience. We do not share customer information with third parties except when necessary for order fulfillment, payment processing, or legal compliance. Customers have the right to request access to their personal data or request its deletion, subject to our legal and contractual obligations.
Dispute Resolution and Governing Law
These terms and conditions are governed by the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of courts in Delhi, India. We encourage customers to contact our customer relationship managers to resolve any concerns amicably before pursuing legal action. Both parties agree to make reasonable efforts to resolve disputes through negotiation and mediation.
Modifications to Terms
Stay Bright Windows reserves the right to modify these terms and conditions at any time without prior notice. Updated terms will be posted on our website with the revision date. Continued use of our services after such modifications constitutes acceptance of the revised terms. For any questions or clarifications regarding these terms and conditions, please contact our dedicated team through the contact information provided on our website.
